KenzoToto takes your privacy seriously. This document clearly explains how we collect, use, store, and protect your personal data as a player on our platform.
All personal data and financial transactions are protected with 256-bit SSL encryption — the same security standard used by Malaysia's leading banks.
You have the right to access, correct, or request deletion of your personal data at any time by contacting the KenzoToto support team.
KenzoToto never sells, rents, or transfers players' personal data to third parties for marketing or commercial purposes without your consent.
KenzoToto's Privacy Policy is crafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards.
Have a question about your privacy? Reach us via Live Chat or email support@kenzototo.my.
This Privacy Policy explains how KenzoToto collects, processes, stores, and protects your personal information. By registering for or using the KenzoToto platform, you agree to the terms set out in this Privacy Policy. Please read this document carefully in its entirety.
KenzoToto ("we", "the platform", or "KenzoToto") is committed to protecting the privacy of every user who registers and uses our services. As an online Sports Betting and casino platform serving Malaysian players, we understand that your trust is our most valuable asset — and that trust begins with the responsible handling of your personal data.
This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and clearly sets out the types of data we collect, the purposes for collection, how we use and protect your data, the limited circumstances under which we may share it, and your rights as a data subject.
This document applies to all KenzoToto users — from new players who have just registered to long-standing VIP members. It also applies to all your interactions with our platform, including through our website, mobile app, and any other communication channels we provide.
Important: By using KenzoToto's services, you confirm that you have read and understood this Privacy Policy. If you do not agree with the terms stated here, please discontinue use of the platform and contact us to close your account.
When you register an account or use KenzoToto's services, we collect the following information that you provide directly:
When you use the KenzoToto platform, our systems automatically record certain technical information for security, service improvement, and fraud prevention purposes:
In certain circumstances, KenzoToto may receive information about you from legitimate third-party sources, such as identity verification service providers we engage to comply with KYC and anti-money laundering legal requirements. We only use data from third-party sources that comply with applicable privacy laws.
| Data Type | How It Is Collected | Primary Purpose |
|---|---|---|
| Personal Identification Information | Registration form | Identity Verification & KYC |
| Phone Number | Registration & verification | OTP, account communications |
| Payment Information | Deposit/withdrawal process | Financial transaction processing |
| Platform Activity Data | Automated system logs | Security & Fraud Prevention |
| Device Technical Data | Cookies & Server Logs | Platform Security & Optimisation |
KenzoToto uses the personal data collected for the following purposes, all of which are necessary to deliver a safe, fair, and quality service to Malaysian players:
Your betting activity data is used by KenzoToto's systems to detect patterns that may indicate problem gambling behaviour. This forms part of our responsible gaming commitment — the data is used to protect you, not for marketing purposes.
KenzoToto does not sell, rent, or transfer players' personal data to third parties for marketing or commercial purposes. However, under strictly limited and necessary circumstances, we may share data with the following parties:
KenzoToto works with third-party service providers who help us run our platform operations. These include:
All third-party providers are bound by strict confidentiality agreements and are only permitted to use shared data for the specified purposes.
KenzoToto may be required to disclose users' personal data when legally obligated to do so under Malaysian law — including upon valid requests from judicial authorities, law enforcement agencies, or relevant regulatory bodies. We will always endeavour to notify affected users of such disclosures unless doing so is prohibited by law or court order.
In the event of a merger, acquisition, or sale of KenzoToto's assets, user data may be transferred as part of that process. In such circumstances, the receiving entity will be bound by this Privacy Policy or a privacy policy offering equivalent or greater protection.
Our commitment: KenzoToto never shares players' personal data with advertisers, third-party marketing companies, or any entity without a direct relationship to the provision of KenzoToto's services to you.
KenzoToto implements a range of technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. This is not merely a statement — it represents a genuine investment we make to maintain the trust of our players.
Access to user personal data within KenzoToto's internal systems is restricted on a strict need-to-know basis. Staff who do not require access to specific data to perform their duties will not be granted it. All internal access to sensitive data is logged and monitored.
KenzoToto has a security incident response procedure that has been developed and tested. In the event of a data breach that could affect users, we will take immediate action to contain the damage, investigate the cause, and notify affected users and relevant authorities within the timeframe required by law.
Shared responsibility: While KenzoToto implements robust security measures, the safety of your account also depends on your own actions. Please use a strong password, enable 2FA, and never share your login credentials with anyone.
Cookies are small text files stored on your device when you visit the KenzoToto website. They allow our platform to recognise your device on subsequent visits, delivering a more personalised and seamless experience.
You can manage or delete cookies through your web browser settings. However, blocking all cookies may affect certain features of the KenzoToto platform and your overall user experience. We recommend allowing at least essential cookies to ensure the platform functions correctly.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you hold certain rights regarding your personal data held by KenzoToto. We fully respect and support the exercise of these rights.
You have the right to request a copy of the personal data we hold about you. We will provide this information in a readable format within 21 days of receiving your request.
If your personal data in our systems is inaccurate or out of date, you have the right to request a correction. You can update most basic information directly within your account profile settings.
In certain circumstances, you have the right to request the deletion of your personal data. However, this right is subject to our legal obligations — for example, we may be required to retain certain records for KYC and AML compliance purposes even after an account is closed.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may unsubscribe from KenzoToto marketing communications by using the "unsubscribe" link in our emails or by contacting our support team.
You have the right to request a copy of certain personal data you have provided to us in a machine-readable format, so that you may transfer it to another service provider if you wish.
To exercise any of the rights above, please contact KenzoToto's customer support team via Live Chat on the platform or email support@kenzototo.my. We will endeavour to process your request within a reasonable timeframe and in accordance with applicable legal requirements.
KenzoToto retains your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, subject to applicable legal requirements.
For as long as your account remains active with KenzoToto, we retain all personal data and activity records necessary to provide our services to you. This includes your account profile, transaction history, betting records, and communication information.
After your account is closed — whether at your request or for other reasons — KenzoToto may retain certain data for the period required under Malaysian law. This includes:
Data that is no longer required for any legitimate purpose will be deleted or anonymised once the relevant retention period has expired.
The KenzoToto platform may contain links to third-party websites or services in certain contexts. This Privacy Policy applies only to information collected by KenzoToto itself — we are not responsible for the privacy practices of any third-party websites you may visit through those links.
We encourage you to read and understand the privacy policy of any third-party website before providing them with any personal information. KenzoToto has no control over, and accepts no responsibility for, the content, privacy policies, or practices of such third parties.
KenzoToto may update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Whenever we make significant changes, we will take reasonable steps to notify you — including displaying a notice on the platform's main page, sending a notification email to your registered email address, or via in-account notifications.
The "Updated" date at the top of this document indicates when this Privacy Policy was last reviewed. We encourage you to check this page periodically to stay informed about how we protect your data.
Current version: This Privacy Policy is the version in effect as of 1 January 2026 and supersedes all previous versions.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to reach out. Our team is ready to assist and will respond to all privacy-related enquiries as a top priority.
Our Commitment
Six concrete ways that demonstrate KenzoToto's genuine commitment to the privacy of Malaysian players
Every bit of data transmitted between your device and KenzoToto's servers is protected with 256-bit SSL encryption — the same standard used by Maybank and CIMB to secure your online banking transactions.
KenzoToto only collects data that is genuinely necessary to provide our services to you. We do not gather excessive or irrelevant information just for the sake of it — every piece of data we retain has a clear and defined purpose.
Players' personal data is accessible only to KenzoToto staff who have a legitimate business need to do so. All internal access is logged, monitored, and regularly audited.
KenzoToto players' personal data is stored within secure server infrastructure protected by strict physical and digital access controls. Automated backup systems ensure your data is never lost due to technical failures.
KenzoToto's Privacy Policy and data handling practices are designed to fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We regularly review our practices to ensure ongoing compliance.
We believe you have the right to know exactly how your data is used. This Privacy Policy is written in clear, straightforward language — free of confusing legal jargon — so that every Malaysian player can genuinely understand it.
This platform is intended for users aged 21 and above. Gambling can be addictive. Set your limits and play within your means. Visit Responsible Gaming for more information.